Privacy Policy

LilyBear Charms ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile phone number
  • Order history
  • Payment information (processed securely by our payment providers)

Automatically Collected

  • Information
  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to inquiries.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional emails or messages if you have chosen to receive them.

3. Payment Information

We do not store your complete payment card information.

Payments are securely processed through our authorized payment providers. Your payment information is handled according to their own privacy and security policies.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart.
  • Improve website performance.
  • Understand how visitors use our website.
  • Provide a better shopping experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

  • Payment processors
    Shipping and courier partners
  • Website hosting providers
  • Marketing and analytics service providers
  • Government authorities when required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage method is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Comply with legal, accounting, and tax requirements.
  • Resolve disputes.

8. Your Rights

Subject to applicable Philippine laws, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your information.
  • Request deletion of your personal data where permitted by law.
  • Withdraw consent for marketing communications.

Certain information may need to be retained to comply with legal obligations

9. Children's Privacy

Our products are intended for children; however, our website is intended for parents, guardians, and other adults making purchases.

We do not knowingly collect personal information directly from children.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties.

11. Compliance with Philippine Law

LilyBear Charms complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations regarding the collection, use, storage, and protection of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective once posted on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

LilyBear Charms
Email: [Insert Customer Service Email]